About the Role
In this role you will be primarily answering client questions, scheduling, and contacting clients through various communication channels. You will be responsible for thoroughly communicating and supporting our Esthetic teams. You will also be asked to modify client profiles, update sales tickets, and escalate client concerns. To do well in this role you need to be able to remain calm when clients are stressed and have experience working with computers.
Tasks and Responsibilities
Scheduling client appointments
Updating client profiles and sales tickets
Party coordination; scheduling, contracts, deposits, special requests, and communicating party needs to location team.
Maintain a positive, empathetic, and professional attitude toward clients at all times
Listen, document, and help escalate client concerns
Responding promptly to client inquiries
Communicate with clients through various channels; email, phone, text, chat, portals
Know our products and services inside and out so that you can answer questions
Communicate and coordinate with other team members
Ensure client satisfaction and provide professional client and team support
Requirements and Qualifications
Must have fast, reliable internet
Must have computer with speaker and microphone
Must have an environment to professionally take calls (i.e. limited background noise)
Out-going and kind demeanor
About the Company
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